SUPPORT & CUST. SERVICE CONTACTING TECH. SUPPORT
 
SUPPORT AND CUSTOMER SERVICE--
Contacting Technical Support

We're sure you'll find all the ColorDesk Utilities to be easy to use and master. Should you run into difficulties while using our software, rest assured that we're here to help you.

Before contacting us we ask that you double check that the problem you are having is with the ColorDesk Utilities and not a problem with your printer, scanner or digital camera. Try using the diagnostic software that came with your device to verify that it is configured properly.

For the most up-to-date information and help available, including FAQs and patches, check out the technical support section of our web site at www.colordesk.com/support.

If you are still having problems, there are a several ways to contact us for technical support. In all cases, please be sure to include specifics on the problem you are having as well as details on how we can contact you.

  • Send an email message to support@colordesk.com. We try to respond to all email messages within 24 hours of receipt.

  • Send a fax to +1.408.879.6621

  • Send a letter describing your problem to:
    Technical Support
    ColorDesk, Inc.
    235-2005 Hamilton Ave.
    San Jose, CA 95125-5917

  • Call us at +1.408.879.6623. Technicians are available from Monday-Friday, 11:30 to 8:00 EST. Due to the number of calls, it may be necessary to leave a message. In general, the quickest turnaround for questions is via e-mail or fax.

SUPPORT & CUST. SERVICE CONTACTING TECH. SUPPORT